TECHNICAL SUPPORT

Tropos and its partners offer a range of support and service options to match customer’s needs. The support options are:

• Premium Hardware Support. Premium Hardware Support provides 24x7 phone and email support; Web Support site access; advance hardware exchange and software updates.
• Premium Software Support. Premium Software Support provides 24x7 phone and email support; Web Support site access; software updates.
• Standard Hardware Support. Standard Hardware Support provides 12x5 phone and email support; Web Support site access; advance hardware exchange and software updates.
• Standard Software Support. Standard Software Support provides 12x5 phone and email support; Web Support site access; software updates.

To learn more, please contact your system integrator, reseller, or local Tropos representative. Alternatively, contact Tropos directly at 408.331.6855 or email us at sales@tropos.com to determine which support program best meets your needs.

Contact Information

The Tropos Support Center can be reached 24x7x365 by the following methods:

Tool	United States	International
Open a service request	support@tropos.com	support@tropos.com
Contact a Support Professional	+1 877.9TROPOS (877.987.6767)	+1 408.331.6800
Fax	+1 408.331.6801	+1 408.331.6801

Partners Support

Tropos offers support plans for its partners to enable them to deliver industry-leading service to their customers. For more information, see the partner page.

To request a login for our partner website, please contact the Channel Partners team.