TECHNICAL SUPPORT

Tropos and its partners offer a range of support and service options to match customer’s needs. The support options are:

• Premium Support. Premium Support provides 24x7 phone, fax, and email support; Web and FTP access; advance hardware exchange and software updates.
• Standard Support. Standard Support provides 12x5 phone, fax, and email support; Web and FTP access; hardware repair and return and software updates.

To learn more, please contact your system integrator, reseller, or local Tropos representative. Alternatively, contact Tropos directly at 408.331.6855 or email us at sales@tropos.com to determine which support program best meets your needs.

Contact Information

The Tropos Support Center can be reached 24x7x365 by the following methods:

Tool	United States	International
Open a service request	support@tropos.com	support@tropos.com
Contact a Support Professional	+1 877.9TROPOS (877.987.6767)	+1 408.331.6800
Fax	+1 408.331.6801	+1 408.331.6801

Partners Support

Tropos offers support plans for its partners to enable them to deliver industry-leading service to their customers. For more information, see the partner page.

To request a login for our partner website, please contact the Channel Partners team.