|
TECHNICAL SUPPORT
Tropos and its partners offer a range of support and service options to match customer’s needs. The support options are:
- Premium Hardware Support. Premium Hardware Support provides 24x7 phone and email support; Web Support site access; advance hardware exchange and software updates.
- Premium Software Support. Premium Software Support provides 24x7 phone and email support; Web Support site access; software updates.
- Standard Hardware Support. Standard Hardware Support provides 12x5 phone and email support; Web Support site access; advance hardware exchange and software updates.
- Standard Software Support. Standard Software Support provides 12x5 phone and email support; Web Support site access; software updates.
To learn more, please contact your system integrator, reseller, or local Tropos representative. Alternatively, contact Tropos directly at 408.331.6855 or email us at sales@tropos.com to determine which support program best meets your needs.
Contact Information
The Tropos Support Center can be reached 24x7x365 by the following methods:
| Tool |
United States |
International |
 |
| Open a service request |
support@tropos.com |
support@tropos.com |
 |
| Contact a Support Professional |
+1 877.9TROPOS (877.987.6767) |
+1 408.331.6800 |
 |
| Fax |
+1 408.331.6801 |
+1 408.331.6801 |
Partners Support
Tropos offers support plans for its partners to enable them to deliver industry-leading service to their customers. For more information, see the partner page.
To request a login for our partner website, please contact the Channel Partners team.
|
|